Legal Documents
Privacy Policy, Terms & Conditions, and Responsible Gambling information for players in Ireland.
Last updated: 2024
This Privacy Policy explains how HitNSpin ("the Company", "we", "us", "our") collects, uses, stores, and protects the personal data of users of the hitnspin.com platform and associated services.
By creating an account and using our services, you confirm that you have read and understood this Policy. If you do not agree with any part of it, please do not use our services.
This Policy applies to all users of the platform, including players from Ireland and other European Economic Area countries. It has been prepared in compliance with the General Data Protection Regulation (GDPR).
We collect personal data in two ways:
Data you provide directly:
Data collected automatically:
Your data is used for the following purposes:
The legal bases for processing are: performance of a contract (account management and transactions), legal obligation (KYC and AML), and legitimate interests (security and fraud prevention). Marketing is processed on the basis of consent, which you may withdraw at any time.
We use cookies to ensure the platform functions correctly and to understand how users interact with it. Types of cookies in use:
You can manage cookie preferences through your browser settings or via the cookie preference panel on the site. Disabling essential cookies will affect your ability to use the platform.
We do not sell your personal data. We share data with the following categories of recipients where necessary:
All third parties who process data on our behalf are bound by data processing agreements and required to handle your data in accordance with GDPR standards.
We retain your personal data for as long as your account is active and for a period thereafter as required by law. Financial records are typically retained for five to seven years to comply with AML regulations. Marketing data is deleted promptly upon withdrawal of consent.
When data is no longer required, it is securely deleted or anonymised.
As a user in the European Economic Area, you have the following rights regarding your personal data:
To exercise any of these rights, contact us via live chat or the email address provided in the Contact section below. We will respond within 30 days of receiving a valid request.
We apply technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or loss. These include SSL/TLS encryption for all data in transit and access controls that limit data access to authorised personnel only.
Despite these measures, no system is completely secure. We encourage you to use a strong, unique password for your account and to keep your login credentials confidential.
If your data is transferred outside the European Economic Area, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to maintain the level of protection required by GDPR.
We may update this Privacy Policy from time to time. Where changes are material, we will notify you by email or prominent notice on the platform at least 30 days before the changes take effect. Continued use of the platform after that date constitutes acceptance of the revised Policy.
For data protection queries or to exercise your GDPR rights, please contact us via live chat on the platform or by email at the address listed in your account's help section.
If you are not satisfied with how we have handled your data, you have the right to lodge a complaint with your national data protection authority. In Ireland, this is the Data Protection Commission (DPC): www.dataprotection.ie.
Last updated: 2024
These Terms and Conditions ("Terms") govern access to and use of the hitnspin.com platform and all services offered by HitNSpin ("the Company", "we", "us"). By registering an account, you confirm that you have read, understood, and agreed to these Terms in full.
Please read these Terms carefully before using the platform. If you do not accept them, do not register or use our services.
1.1 To use HitNSpin, you must:
1.2 We verify age and identity through KYC procedures. Providing false information during registration may result in account suspension and forfeiture of funds.
1.3 You must not create an account on behalf of a third party or use another person's account.
1.4 We reserve the right to decline registrations from jurisdictions where we do not hold an appropriate licence or where local law prohibits our services.
2.1 Each individual may hold one account only. Duplicate accounts are prohibited and will be closed. Any funds in duplicate accounts may be confiscated.
2.2 You are responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your account is your responsibility.
2.3 Notify customer support immediately if you believe your account has been accessed without your authorisation.
2.4 We reserve the right to request identity documents at any time. Failure to provide satisfactory documentation may result in the suspension of withdrawal rights or account closure.
2.5 Accounts that have been inactive for an extended period may be subject to dormancy provisions in accordance with applicable law. We will notify you before applying any dormancy fees.
3.1 Minimum and maximum deposit amounts vary by payment method and are shown at the point of deposit. The Company is not liable for delays caused by third-party payment processors.
3.2 All withdrawals are subject to identity verification. Your first withdrawal request will require completion of KYC, which may take up to 72 hours from submission of complete documentation.
3.3 We process withdrawals via the same method used for the deposit where possible, in accordance with AML regulations. If this is not possible, we will contact you to arrange an alternative.
3.4 We reserve the right to request additional documentation for withdrawals above specified thresholds.
3.5 Deposits and withdrawals in bonus-active accounts may be restricted pending completion of applicable wagering requirements. Check the bonus terms for details.
4.1 All bonuses are subject to these general Terms and the specific terms attached to each promotion. In the event of conflict, the specific promotion terms take precedence.
4.2 Standard wagering conditions for welcome packages: deposit bonus ×40; free spin winnings ×30; maximum withdrawal of ×5 of the bonus value; 5-day completion window per stage.
4.3 Bonus abuse — including use of multiple accounts, exploiting system errors, placing contradictory bets to lock in profit, or any other form of manipulation — will result in cancellation of the bonus and associated winnings. We reserve the right to close accounts involved in such activity.
4.4 The Ragnar Package is exclusively for sports betting and cannot be combined with casino welcome packages (Thor, Lagertha, or Freya).
4.5 We reserve the right to modify or withdraw promotions at any time. Where possible, reasonable notice will be given. Changes will not apply retroactively to bonuses already activated.
4.6 Bonuses are for personal use only and cannot be transferred between accounts.
5.1 HitNSpin is committed to responsible gambling. The following tools are available in your account:
5.2 Self-exclusion requests are processed promptly. During any self-exclusion period, you will not be permitted to open a new account, and we will take reasonable steps to prevent marketing communications from reaching you.
5.3 If you are concerned about your gambling behaviour, we encourage you to contact support organisations:
5.4 We cooperate with national self-exclusion schemes where available.
6.1 You must not use the platform for:
6.2 We monitor accounts for unusual activity. Where we detect conduct that breaches these Terms or applicable law, we may suspend or close the account and report the activity to relevant authorities.
All content on hitnspin.com — including software, design, text, graphics, and trademarks — is the property of the Company or its licensors. You may not copy, reproduce, or distribute any content without prior written permission.
8.1 The Company shall not be liable for indirect, consequential, or financial losses arising from use of the platform, to the extent permitted by applicable law.
8.2 Games are provided by third-party software suppliers. We do not guarantee uninterrupted availability of any specific game but will make reasonable efforts to resolve technical issues promptly.
8.3 Nothing in these Terms limits liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be limited under applicable law.
These Terms are governed by and construed in accordance with the laws of the jurisdiction in which the Company holds its gaming licence. Any disputes arising from these Terms or your use of the platform will be submitted to the exclusive jurisdiction of the courts of that territory, unless mandatory local consumer protection law provides otherwise.
We may amend these Terms from time to time. Material changes will be communicated to you by email or platform notification at least 30 days before they take effect. Your continued use of the platform after the effective date of any changes constitutes your acceptance of the revised Terms.
If you do not accept an amendment, you may close your account before the effective date by contacting customer support.
For queries about these Terms, contact our customer support team via live chat on the platform.
Gambling can be addictive. Please play responsibly. You must be 18 or over to use this service.
HitNSpin is committed to providing a safe and responsible gambling environment. Gambling should be an enjoyable form of entertainment, not a way to make money or escape problems.
The following tools are available in your account settings at any time:
Consider whether any of the following apply to you:
If several of these apply to you, consider taking a break or contacting one of the support organisations below.
HitNSpin requires all users to be at least 18 years of age. We verify age and identity through KYC procedures. If you share a device with minors, we recommend using parental controls or browser-based content filters. Do not share your login credentials with anyone, including children or other household members.
Use the session time limit feature to set automatic reminders. These appear on-screen at your chosen interval to prompt you to review your session duration and spending. Regular reality checks are one of the most effective tools for maintaining perspective during a gambling session.
